Every year Energy Management Workshop helps businesses of all types and sizes with their energy requirements. We are committed to providing the highest level of advice and care at all times but we recognise that occasionally things can go wrong or that we may have not met your expectations.
Unfortunately, these things can happen. We know we are not perfect no matter how much we strive to be. But we do want to learn from our mistakes and what you tell us helps to improve our service to you. Therefore we take complaints about our work and levels of service very seriously.
Below you find all the information you need about making a complaint, including how to contact us and what we promise to do next. The procedure shows how complaints about Energy Management Workshop Ltd or the energy supplier that we have recommended will be handled.
How to get in touch with us
Please keep any current energy bills, statements or other relevant documentation handy throughout the process where you can.
You can reach us by:
Phone - 01233 225403 (9am until 5.30pm Mon – Fri)
Email - firstname.lastname@example.org
Post - Complaints, EMW, Andrew James House, Bridge Rd, Ashford, Kent, TN23 1BB